Customer Experience Management (CXM) Workshop
The course is a strategic direction organizations take to meet their target customers' new everyday changing needs.
Course Info
Registration Instructions, Policies and Procedures
Registration instructions and tips, coupled with a clear understanding of policies and procedures, lay the foundation for a fulfilling and successful academic experience.
Customer Experience Management (CXM) is a 5-day standalone course. It offers an innovative approach to assessing, creating, and evaluating all processes related to customer experiences through a holistic approach that involves the whole organization. The workshop will explore the strategies and concepts of customer experience management.
Course Code | Course Title | CEUs |
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CGU 128 | Customer Experience Management | 2.5 |
* One continuing education Unit equals 10 contact hours.
- Recognize and analyze the customer touch-points
- Select the right business strategy for a customer-centric organization
- Create compelling experiences along the whole process of building the customer journey map
- Use the organization's customer-centric measurement tools, surveys, analytics, and interpretation
- Evaluate the challenges and opportunities CXM offers to set the proper action plans
EGP 4,500
Contact Us |
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For further information, contact us Sundays through Thursdays, from 9 am – 4 pm t: +2.010.0361.7425 or email us at [email protected] |