Customer Experience Management (CXM) is a 5-day standalone course. The course is a strategic direction organizations take to meet their target customers' new everyday changing needs. It offers an innovative approach to assessing, creating, and evaluating all processes related to customer experiences through a holistic approach that involves the whole organization. The workshop will explore the strategies and concepts of customer experience management.
Customer Experience Management Workshop (CXM)
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Course Code
Course Title
CEUs
CGU 128
Customer Experience Management 2.5
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- Recognize and analyze the customer touch-points
- Select the right business strategy for a customer-centric organization
- Create compelling experiences along the whole process of building the customer journey map
- Use the organization's customer-centric measurement tools, surveys, analytics, and interpretation
- Evaluate the challenges and opportunities CXM offers to set the proper action plans
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EGP 3,000
Course Info
Type:
Course
Duration:
25 Hours
Subject:
Soft Skills
Location:
AUC Tahrir Square
AUC New Cairo
Format:
In class/Online
CEUs:
2.5
Status
On Demand
Dates: To know more about the registration deadline and term dates, click here.
Contact Us
Email: cgu@aucegypt.edu
Hotline: 16723