Customer Experience Management (CXM)

 This two-day workshop will explore the strategies and concepts of customer experience management.

  • Customer Experience Management (CXM) is a strategic direction organization take to meet their target customers' new everyday changing needs. It offers an innovative approach to assessing, creating, and evaluating all processes related to customer experiences through a holistic approach that involves the whole organization. This two-day workshop will explore the strategies and concepts of customer experience management.

    Workshop Code 

    Workshop Title

     CEUs

    CGU 108

    Customer experience management 

     0.5

    1. Recognize and analyze the customer touch-points

    2. Select the right business strategy for a customer-centric organization

    3. Create compelling experiences along the whole process of and building the customer journey map

    4. Use the organization customer-centric measurement tools, surveys, analytics, and interpretation

    5. Evaluate the challenges and opportunities CXM offers to set the proper action plans

Course Info

Type:
Workshop
Duration:
10 Hours
Subject:
Soft Skills
Location:
AUC Tahrir Square
AUC New Cairo
Format:
In class/Online
CEUs:
1
Status
On Demand

Dates: To know more about the registration deadline and term dates, click here


Contact Us

Email: cgu@aucegypt.edu

Hotline: 16723

More Info