Certificate of Achievement in Customer Experience Management

This certificate is a strategic direction organizations take to meet the new every-day changing needs of their target customers.

  • Certificate of Achievement in Customer Experience Management is designed to provide the learners with updated tools and techniques to help them explore customer experience management strategies and concepts. It offers an innovative approach to know how to assessing, creating, and evaluating all processes related to customer experiences through holistic applications that involve the whole organization.

    Code 

                       Title                            

     CEUs* 

      Prerequisite(s)      

    SCCE100

    Customer Experience Management

    6

    None

    * One continuing education unit equals 10 contact hours.

     

    1. Acquire the strategies and concepts of customer experience management 

    2. The innovative approach to know how to assess, create and evaluate all processes related to customer experiences 

    3. Explore the updated tools, techniques, and holistic applications that involve the whole organization

    • Applicants must obtain the score for course ENGGB1A on the SEPT/OEPT or pass ENGGA2D.

    • Applicants must have basic computer literacy

  • Tuition Type Fees (EGP) Important Notes
    Course Tuition/6 CEUs 4,500 Refund Policy
    Admission Fees 100 One-time admission non-refundable fee
    Standardized English Proficiency Test (SEPT) - Face to Face Test 400 Until 6 working days before the beginning of the term.
    Online English Placement Test (OEPT) - Online Test 340 Until 4 working days before the beginning of the term.
    One-day service Test 550 Until 5 working days before the beginning of the term.
    • Learners should choose Face to Face (SEPT) test OR Online test (OEPT)
    • Exam fees are non-refundable and changes in admission test dates are only allowed two working days in advance of the reserved test session according to the availability by sending an email to sce@aucegypt.edu. 

Course Info

Type:
Certificate
Duration:
Subjective
Subject:
Marketing and Sales
Location:
AUC Tahrir Square
AUC New Cairo
Format:
In class/Online
CEUs:
6
Status
Available

Dates: To know more about the registration deadline and term dates, click here


Contact Us

Email: sce@aucegypt.edu

Hotline: 16723

More Info