Certificate of Achievement in Customer Experience Management

This certificate is a strategic direction organization take to meet the new every-day changing needs of their target customers. This certificate is designed to provide the learners with updated tools and techniques to help them explore the strategies and concepts of customer experience management. It offers an innovative approach to know how to assess, create and evaluate all processes related to customer experiences through holistic applications that involve the whole organization

* One continuing Education Unit equals 10 contact hours.

Learners are assessed throughout the term by assignments (lesson plans, observation tasks, practical teaching practice, and written reflections) and a written exit test. The final grade is, therefore, an accumulation of continual and achievement assessment for which the minimum accepted score is 60 percent. Final course grades are NOT based on attendance since, in accordance with SCE's attendance policy, learners must attend at least 75 percent of the class sessions in order to be allowed to take the final examination

1. Acquire the strategies and concepts of customer experience management 

2. The innovative approach to know how to assess, create and evaluate all processes related to customer experiences 

3. Explore the updated tools, techniques, and holistic applications that involve the whole organization

• Applicants must obtain the score for course ENGGB1A on the SEPT or pass ENGGA2D.

• Applicants must have basic computer literacy

Admission Fee:

EGP 75 = A onetime admission non-refundable fee

Standardized English Proficiency Test (SEPT) Fees: 

EGP 200 for Egyptians and EGP 250 for International Students = up to 6 working days before the beginning of the term.

One-day service Test (SEPT) Fees:

EGP 370 for Egyptians and EGP 465 for International Students= five working days before the first day of the term.

OR

Online English Placement Test (OEPT) Fees:

EGP 130 for Egyptians and EGP 170 for International Students = up to 4 working days before the beginning of the term.

Exam fees are non-refundable and change in admission test dates are only allowed 2 working days in advance of the reserved test session.   

Course tuition: 

Fees/course for Egyptians = EGP 3,000/ 6 CEUs

Fees/course for International Student = EGP 3,750/ 6 CEUs