Patient Experience Management PX (Stand-Alone Certificate)
Patient Experience Management PX course is designed to empower healthcare professionals with the knowledge and skills needed to excel in patient experience management within any healthcare provider setting.
Course Info
Registration Instructions, Policies and Procedures
Registration instructions and tips, coupled with a clear understanding of policies and procedures, lay the foundation for a fulfilling and successful academic experience.
Participants will gain a deep understanding of patient experience principles, tools, strategy development, processes, measurements, and calculating Patient experience return on investment (ROI).
Code | Title | CEUs* |
|---|---|---|
BUSN127 | 2.5 |
* One continuing education unit equals 10 contact hours.
- Explore the key features and functionalities of patient experience in enhancing healthcare performance
- Analyze patient journey and create process map
- Identify touch points and moments of truth in the patient experience
- Utilize the voice of Employees (VoE) to enhance patient experience
- Formulate PX strategy tailored to the Healthcare providers
- Set Key performance indicators (KPIs) for tracking patient experience
- Calculate ROI of patient experience investments
EGP 4,000
Contact Us |
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For further information, contact us on 16723 Sundays through Thursdays, from 9 am – 4 pm email us at [email protected] |