Patient Experience Management PX (Stand-Alone Certificate)

This 25-hour standalone course is designed to empower healthcare professionals with the knowledge and skills needed to excel in patient experience management within any healthcare provider setting. Participants will gain a deep understanding of patient experience principles, tools, strategy development, processes, measurements, and calculating Patient experience return on investment (ROI).

  • Code 

                       Title                            

     CEUs* 

    BUSN127

    Patient Experience Management PX 

    2.5

    * One continuing education unit equals 10 contact hours.

    • Explore the key features and functionalities of patient experience in enhancing healthcare performance
    • Analyze patient journey and create process map
    • Identify touch points and moments of truth in the patient experience
    • Utilize the voice of Employees (VoE) to enhance patient experience
    • Formulate PX strategy tailored to the Healthcare providers
    • Set Key performance indicators (KPIs) for tracking patient experience
    • Calculate ROI of patient experience investments

  • EGP 4,000

SCE Online Services

Course Info

Type:
Certificate
Duration:
25 Hours
Subject:
Health Care
Location:
AUC Tahrir Square
AUC New Cairo
Format:
Face to face
CEUs:
2.5
Status
Available

Dates: To know more about the registration deadline and term dates, click here 

Contact Us

Email: sce@aucegypt.edu

t: 16723