Programs

Learners dive deep into practical, immediate-use skills. Each course is short, practical, and focused on one clear competency. 

• Guest Registration
• Handling Difficult Guests
• Creating Rapport and Building Trust with Guests
• Emotional Intelligence for Hospitality Professionals
• Communication Skills for Hospitality
• Grooming, Hygiene, and Attitude
• Types of Services in Food and Beverage Operations
• Cleaning a Guest Room

For those looking at the bigger picture, this area provides a comprehensive deep dive into an entire career path. It equips learners with the holistic knowledge required to transition into specific roles by exploring day-to-day operations, leadership strategies, and industry-standard best practices.

Industry-specific learning tracks, Hospitality Track or Tourism Track, are designed for individuals who are interested in entering the hospitality or tourism industry but have not yet chosen a specific job path. The guided programs, provide transferable skills that apply across the sector, helping learners understand the industry and gain practical foundations before deciding on a career direction. 

Hospitality track programs include courses such as communication skills, emotional intelligence, dealing with different types of guests and handling guest complaints

Tourism track programs include courses such as communication skills, emotional intelligence for hospitality and tourism professionals, cross-cultural communication and handling travel disruptions

Track Formula: Two Core Competency Classes +  Two Industry-Specific Classes